Business and System Analyst at Vectra
Defining how an in-house CRM grows: what it should do, how the processes run, and when a feature is ready for the people who use it.
- Led workshops with key stakeholders to gather functional and non-functional requirements for enhancing and scaling the CRM.
- Designed workflows and prototypes for customer service operations (resignations, debt collection, equipment returns), with UML and BPMN diagrams to align business and technical teams.
- Wrote user stories and managed backlog delivery in Jira across the full software development lifecycle.
- Produced system and process documentation, technical specs and wireframes in Confluence for handover between business units and engineering.
- Coordinated IT and user acceptance testing, tracked defect resolution, and presented new functionality to end users and leadership.
- CRM
- BPMN 2.0
- UML
- Jira
- Confluence
- UAT